Senior Case Manager

Senior Case Manager

Location : Belfast, Birmingham, Cardiff, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. We have embarked on a major transformational Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer focused.

Part of Wealthy & Mid-sized Business Compliance (WMBC), Wealthy’s job is to ensure wealthy individuals pay the right amount of tax. We are creating a targeted resource to engage with customers who have significant levels of complexity and opportunity in relation to their personal tax affairs.

Our approach is tailored to the risks that are presented by our customers. Our compliance activities extend beyond traditional enquiries as we look to move to a more cooperative compliance model.

As a Senior Case Manager you will develop a deep understanding of the tax affairs of Wealthy customers, utilising your tax professional knowledge to identify risks along with using a range of tools and techniques to promote voluntary compliance and both prevent and respond to non-compliance. We are looking for individuals who can bring their experience and insight to help us identify new and emerging areas of personal tax risk.

The tax affairs of the wealthy are often complex and involve structures and transactions that cut-across multiple jurisdictions. As such, you will need to have a proven understanding across all main areas of Capital Gains Tax and Income Tax, including anti-avoidance provisions. You will regularly be addressing customers verbally and in writing on tax technical matters, continuously putting that knowledge into practice. You will also provide clear leadership, setting the strategy for investigations and provide effective oversight of the work carried out.

Essential Requirements and Qualifications

  • Chartered Tax Adviser (CTA) qualification, or 
  • Chartered Accountant (ICAEW, ICAS, CAI, ACCA) qualification


  • Successfully completed the HMRC Tax Specialist Programme, or one of its predecessors (TPDP, IDP, ITS2, CPT, FT2) or
  • Be a qualified solicitor with post qualification experience in income or capital gains tax


  • 25 days Annual Leave including an additional day for the Queens birthday
  • Working from Home and Flexible Working
  • Civil Service Pension
  • Maternity/Paternity leave
  • Advance of Salary (Season Ticket and Childcare Costs)

For more information on our wide range of benefits please see the link below or Search ‘Your Little Extras and Big Benefits’

Closing date: Thursday 23rd September 2021.